Job Description

UX Service Designer

Optomi, in partnership with a leading organization, is looking for a UX Service Designer to join their team in Greenwood Village, CO. This UX Service Designer will support a complex, enterprise environment undergoing organizational alignment and systems integration driven by mergers. The role is heavily focused on service design artifacts—specifically journey maps and service blueprints—that tell clear, evidence-backed stories to senior leadership. This individual will work closely with UX researchers and UX designers while owning large-scale service design outputs that bring clarity and order to ambiguity, politics, and information silos.

The ideal candidate is a senior-level service designer with experience across at least one or two industries, strong storytelling ability, and comfort navigating highly complex, evolving organizations. This role prioritizes process, research synthesis, and communication over pixel-perfect UI execution.

Type: W2 Contract through 12/31/2026

Location: Hybrid in Greenwood Village, CO (4x per week)

Required Experience

• 5+ years of experience in service design or UX design with a strong service design focus
• Proven experience creating journey maps and service blueprints at scale
• Experience working in complex, enterprise environments (e.g., post-merger, multi-system organizations)
• Strong storytelling skills with the ability to present clear narratives backed by research and documentation
• Experience synthesizing research, documentation, and qualitative data into actionable insights
• Proficiency with Figma for stakeholder-facing outputs
• Experience using tools such as Miro and PowerPoint for journey mapping and process artifacts
• Exposure to multiple industries preferred

Key Responsibilities

• Create and maintain large-scale journey maps and service blueprints supported by research and evidence
• Partner with UX researchers to synthesize findings and uncover insights
• Translate complex systems, processes, and organizational challenges into clear service design artifacts
• Support alignment between large enterprise and small business customer experiences
• Present service design narratives to senior stakeholders, including executive leadership
• Navigate political and information-heavy environments while driving clarity and alignment
• Collaborate with UX designers and service designers to mentor and maintain consistency across artifacts
• Working on high-visibility initiatives viewed directly by executive leadership
• Driving alignment across large and small business customer journeys
• Partnering closely with UX research and service design peers
• Creating large-scale artifacts that influence organizational decision-making
• Contributing to service design efforts tied to mergers and systems integration

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