Job Description
Position Summary
The Quality Control / Training Manager is responsible for overseeing daily quality operations and leading training initiatives to ensure products, processes, and people meet company standards and compliance requirements. This role plays a critical part in investigations, audits, inspections, documentation, and floor-level coaching while partnering closely with operations leadership to drive continuous improvement.
Key Responsibilities
- Lead quality investigations, root-cause analysis, and corrective actions
- Prepare and present quality reports, metrics, and trend analysis
- Support internal audits and maintain compliance readiness
- Oversee inspection processes and verify adherence to quality standards
- Partner with operations to drive continuous improvement initiatives
Leadership & Team Development
- Coach, mentor, and support quality team members
- Foster a culture of accountability, performance excellence, and learning
Training & Development
- Develop, deliver, and manage quality and operational training programs
- Maintain SOPs, work instructions, training materials, and certifications
- Conduct training needs assessments using audit results and performance data
- Coordinate training across shifts and departments
- Facilitate classroom, hands-on, and one-on-one training sessions
- Track training completion and maintain compliance records
- Evaluate training effectiveness and implement continuous improvements
Required Qualifications
- 1–3 years of experience in Quality Assurance or Operational Quality
- Strong investigation, analytical, and technical documentation skills
- Knowledge of auditing principles and inspection processes
- Experience with quality tools (5 Why, Fishbone, Lean, Six Sigma)
Preferred Qualifications
- Previous supervisory or lead experience
- Background in manufacturing, logistics, or service quality
- Six Sigma or Lean certifications
- Familiarity with ISO/QMS standards
- Experience using AI-driven tools for quality investigations
- Bachelor’s degree in Quality, Engineering, Operations, or equivalent experience
- Experience developing SOPs, work instructions, and training documentation
Job Tags
Shift work,