Job Description
Job: SAP Walkme Consultant
Location: Sunnyvale, CA
Long Term Contract
JD:
- Change management experience — specifically delivering managing training programs (end-to-end)
- Experience implementing WalkMe into SAP + other tools (both is preferred)
- Collaborate with cross-functional teams to identify user needs, design solutions, and optimize the user experience.
- Conduct quality assurance testing to ensure content is functioning correctly and effectively.
- Manage and update WalkMe content on an ongoing basis to ensure accuracy and relevancy in alignment with Salesforce Releases
- Manage backlog for WalkMe development
- Track and analyze user engagement data to identify areas for change management.
- Provide training and support to end-users and stakeholders on WalkMe content and functionality.
- Qualifications:
- Understanding of web-based technology such as HTML and JavaScript to help embed the WalkMe solution to the correct HTML elements on the page
- Experience in business analysis and process improvement, with a focus on driving user adoption and engagement.
- Knowledge of software development and organizational change management methodologies, project management principles, and agile practices.
- Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
- Experience in developing and maintaining WalkMe content and training and supporting end-users on WalkMe content and functionality.
- WalkMe certification (recommended)
Job Tags
Contract work,