Job Description
Role - Patient Representative
Location - New York, NY 10065
Contract Length - 13 Weeks - with possible extension
Shift - Mon - Fri, 9 am - 5 :00 pm
Rate - $19- 22 per hour
Job Summary:
The Patient Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing front-desk operations. This role is responsible for greeting patients, registering them for services, verifying insurance, scheduling appointments, collecting payments, and answering inquiries related to medical services and procedures.
Key Responsibilities:
- Greet patients and visitors in a courteous and professional manner.
- Register patients accurately using the electronic medical record (EMR) system.
- Verify insurance eligibility and obtain necessary authorizations or referrals.
- Collect co-pays, outstanding balances, and provide receipts.
- Schedule, reschedule, and cancel patient appointments per protocols.
- Answer and triage incoming phone calls, take messages, and relay information to clinical staff.
- Provide patients with necessary forms and ensure completion.
- Maintain confidentiality of all patient information in accordance with HIPAA regulations.
- Help patients understand billing, insurance coverage, and payment procedures.
- Communicate delays or wait times to patients and work to resolve any scheduling issues.
- Coordinate with clinical staff to ensure smooth patient flow.
- Maintain a clean and organized front desk and waiting area.
Qualifications:
- Education: High School Diploma or GED – Required
- Experience: 1–2 years in a healthcare or customer service setting preferred
- Familiarity with insurance plans and medical terminology is a plus
- Proficient in using computers, including EMR systems and Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
Preferred Skills:
- Knowledge of HIPAA regulations and patient privacy laws
- Experience with patient scheduling systems (e.g., Epic, Cerner, or similar)
- Problem-solving mindset with attention to detail
- Excellent organizational and time management skills
Job Tags
Hourly pay, Contract work, Shift work,