Job Description

Shift: 8:00 AM – 4:00 PM CT, Monday – Friday

Travel Requirement: 76% or more, mostly local travel in the Nashville, TN area

Position Summary:

The Hospital Case Management Implementation Coordinator (IC) will support the integration of hospital case management technology into operations, enhancing patient care, streamlining workflows, and improving efficiency. This role acts as a subject matter expert, ensuring clinical staff have access to and can effectively use the software. The IC will provide workflow and system expertise during implementation and go-live periods, supporting training, troubleshooting, and coordination efforts across multiple HCA facilities.

Key Responsibilities:

• Apply knowledge of software and workflow independently during go-live and implementation.
• Support case management staff, preceptors, and directors in system usage.
• Perform initial troubleshooting and escalate system issues promptly.
• Ensure a standardized approach to training and education.
• Communicate with all stakeholders to align needs, expectations, and requirements.
• Assess and improve implementation strategies based on lessons learned.
• Organize and support onboarding of new team members during implementation.
• Coordinate facility case management staff and go-live support.
• Perform other duties as assigned while adhering to company policies.

Must-Have Qualifications:

• Experience:
• At least 1 year of implementation experience (software or healthcare-related).
• Experience with case management technology preferred.
• Basic knowledge of Electronic Medical Record (EMR) systems (e.g., Meditech, Cerner, Epic).
• Education:
• Associate Degree preferred (or equivalent experience).
• Certifications:
• Healthcare-related certification (e.g., LPN, EMT) is helpful but not required.
• Skills & Traits:
• Flexibility to travel to multiple facilities.
• Strong organizational and communication skills.
• Ability to establish effective collaborative relationships .
• Analytical and critical thinking skills.
• Comfortable troubleshooting and using case management technology .

Work Environment & Travel:

• The role requires 76% or more travel to facilities.
• No direct patient care responsibilities.

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