Front Office Call Agent Job at Strategic Staffing Solutions, Draper, UT

TGNMOHNsZkxuT0lHeitrRmJiNEN5c24xeWc9PQ==
  • Strategic Staffing Solutions
  • Draper, UT

Job Description

Job Title: Front Office Call Agent – Hiring FAST!

Location: Draper, UT

Pay Rate: $20/HR on W2 Only NO C2C

Setting: Onsite Required (Hybrid/Remote is NOT an Option)

Duration: 6+ months.

Job ID: 241760

Required Qualifications:

  • Strong phone and chat communication skills.
  • Familiarity with Apple Card systems and fraud prevention tools.
  • Demonstrated proficiency in handling sensitive customer data and security protocols.
  • Excelled in customer service, maintaining a calm and solution-focused attitude even in high-pressure situations
  • Schedule: 8:00 AM – 5:00 PM MT (clocked in by 8:00 AM).

Responsibilities:

  • Provided inbound phone and chat support for Apple Card customers, focusing on fraud-related issues.
  • Handled declined transactions due to suspicious activity and guided customers through fraud resolution processes.
  • Delivered exceptional customer service, ensuring a smooth and professional experience on every call and chat interaction.

Job Tags

Remote job,

Similar Jobs

Phoenix Power Group

Safety Manager Job at Phoenix Power Group

 ...We are seeking a Safety Manger to manage the overall safety and health for each project assigned. In addition, this position oversees the subcontractor and vendor on-site personnel from a safety perspective, including any safety representatives assigned to their projects... 

American Dental Education Association (ADEA)

Deputy Chief Financial Officer Job at American Dental Education Association (ADEA)

 ...Deputy Chief Financial Officer (Hybrid Role Metro DC Area) About ADEA: The American Dental Education...  .... CFO but also the ADEA President and CEO, Chief Operating Officer; Chief of...  ...of collaborating effectively with executive leadership, board members, committees,... 

recruitAbility

Sr ServiceNow Engineer Job at recruitAbility

 ...Are you a proactive, self-driven ServiceNow expert who thrives in dynamic environments and isnt waiting for instructions to make an impact? We're looking for a ServiceNow Engineer IV who can independently troubleshoot complex scenarios, collaborate seamlessly with a... 

Hilton

Dry Cleaner - Waldorf Astoria Monarch Beach Resort and Club Job at Hilton

 ..._Waldorf Astoria Monarch Beach Resort & Club_ is looking for a **Dry Cleaner** to join their Laundry Team\!Located in the beautiful coastal...  ...Dry Cleaner is responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver... 

Texas Partners Bank, San Antonio

CRA Officer Job at Texas Partners Bank, San Antonio

 ...the bank's CRA Programs and policies to ensure compliance with federal Community Reinvestment Act banking regulations to meet the...  ...relevant experience in complex banking environment. Management background and demonstrated leadership excellence required. Experience...