Job Description
Our Growing E-commerce company seeks full-time associates to join our growing team.
Job duties include but are not limited to the following:
- Answer customer inquiries regarding orders and returns. Assist customers in processing RMA tickets, refunds, and replacements.
- Process shipping claims.
- Responsibly handle customers in a timely and accurate manner with professionalism, knowledge, and enthusiasm.
- Complete all projects in a timely and satisfactory manner, as assigned by the Manager.
- Increase customer satisfaction by quickly resolving dispute claims
- Investigate customer claims by gathering necessary information and documentation
- Order picking, packing, shipping (occasionally)
- Receiving and restocking returns inventory.
- Must be organized and able to multi-task.
- Must be responsible, professional, and reliable.
Qualifications:
- Ability to follow instructions/quick learner
- Must be detail-oriented
- Have good oral communication skills
- Computer literate – basic
- One year of experience in a warehouse role
- Ability to lift 40-50 pounds (for some roles)
- Must be fluent in English
Job Type: Full-time
Schedule: Monday to Friday
Work Location: One location
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with a strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Tags
Full time, Monday to Friday,