Job Description
Position Summary: Pairs motor vehicles and drivers in the morning prior to the beginning of drivers’ daily route.
Shift: Sunday through Thursday 11am-8pm
What you’ll do:
- Dispatch all drivers and helpers.
- Daily record keeping of agency and helpers for payroll.
- Must record and collect all material given to drivers (ex: gas cards, fobs keys, radio’s, etc.).
- Maintain hand truck inventory and update spreadsheet.
- Maintain and update ez-pass account.
- Respond to all emails within 5 minutes and continue responses until resolved.
- Must complete hand off log with or without issues.
- Responsible for maintaining and charging all phones.
- Monitor geo tab and address drivers on all alerts.
- Update routers with delivery windows and any address issues.
- Check emails before dispatching for any updates, changes or notes.
- Answer all phone messages.
- Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues.
- Complete daily activity sheet.
- Complete wufoo report daily.
- Update pickup sheet with purchasing twice a day 2pm and 4:00 pm.
- Send email updates regarding any issues with the routes including delays.
- Update invoice register in as400 for the company.
- During the day continually follow up on all pickups with drivers before they become issues.
- Assist drivers with directions, roadside assistance, accident guidelines, etc.
About you:
- High school diploma or G.E.D. required
- 2+ year of dispatch experience, preferably in a transportation industry preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Excellent written and verbal communication skills
- Self-directed and able to work without supervision
- Skilled multi-tasker and organizer is a must
- Bilingual in Spanish preferred
#LI-BC 1
#LI-Onsite
Job Tags
Work at office, Shift work, Day shift,