Job Description

Location: Onsite - Dallas, Texas

Position Overview:

As a Care Advocate , you will play a critical role in providing full-service care coordination for our members. You’ll serve as a compassionate and knowledgeable guide, helping members navigate their healthcare journey—from understanding the program services to scheduling appointments, coordinating travel, and facilitating follow-up care.

Key Responsibilities:

• Manage end-to-end care coordination for members.
• Educate members on programs.
• Assist members in provider selection and procedure scheduling.
• Confirm appointments with patients and provider offices.
• Maintain accurate member records in CRM systems.
• Help arrange travel accommodations (e.g., hotel, flights, car rentals).
• Coordinate follow-up appointments post-procedure.
• Contact provider offices to request medical records, verify insurance, and schedule services.
• Maintain regular, guideline-driven communication and follow-up with members.

Must-Have Qualifications:

• Bachelor's degree.
• Strong customer service skills.

Nice-to-Have Qualifications:

• Experience working in a healthcare setting.

Key Attributes & Soft Skills:

• Empathetic and compassionate with a member-first mindset.
• Excellent phone presence and communication skills.
• Ability to build rapport and trust with members over the phone.
• Calm and efficient under pressure in fast-paced environments.

Why Join Us?

• Positive and supportive company culture.
• Comprehensive benefits package.
• Career advancement and personal development opportunities.

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